Going live with Live
Mitie Landscapes goes live with Live – a new name and a fresh look for our customer portal
In June 2016, the Mitie Landscapes projects team embarked on a year long project focused around systems and processes and most importantly, developing a client portal which provides Mitie Landscapes clients with accurate, reliable and live data.
Previously known as MiLandscapes, Live is a one stop shop for clients and facility managers to access key data regarding their sites. Live feeds off the information inputted by the Landscapes technicians in real-time, and uploads clear before and after photos of works undertaken or any issues found on site, when they complete their visits via their PDAs.
During the winter season, Live is used by some of Mitie Landscapes biggest clients such as JLL to view the daily winter weather forecast and manage their upcoming gritting visits, all at a click of a button!
On top of the direct benefits Live offers to Mitie Landscapes clients, it also makes a huge difference to our account management teams. Gone are the days where account managers and their support staff had to feed information through to their clients either by phone or by email. With clients able to find all the information they need, either operational or sales data, on the portal, the account managers are able to concentrate on what matters most: delivering an exceptional service to clients.
Tim Howell, Managing Director for Landscapes said ‘I wanted to ensure that our service was backed up by market leading technology, with data and information that our customers would depend upon and find easy to access, giving our management more time to invest in our people and customers’
The project team are working all the time to develop Live further and deliver new features to improve the customer experience. The latest new features include live chat, allowing our customers to speak directly to our technical team if they have any Live related questions. Future plans include transforming the portal into an app to provide clients with data on the go.
To find out more about Live or if you’re an existing client and would like access, please contact the Live team at firstname.lastname@example.org